Customer support is the first place you run to when a problem arises at a casino. As a result, every gambling establishment ought to have a solid team to respond to these queries, no matter how simple they are. Once a casino has this in place, punters can rest assured of getting a solution if there’s a problem.
Spela casino does everything possible to ensure you have a swell experience on their gambling platform. Hence, they have a team to attend to a punter’s needs. Here, we discuss how efficient the customer support team is and how easy or difficult it is to get answers.
Our Experience of Spela’s Customer Support
Spela Casino launched in 2018 and is one of the many casinos owned and operated by Genesis Limited. You find an impressive assortment of games to keep you entertained. If you love to spin the reels or play cards or go against a dealer, you have all the options here.
The website is simple to figure out because of the layout. You can get all the casino offerings by just clicking the three horizontal lines at the left corner of the homepage. If you can’t find all the games, there’s a search bar.
Registration isn’t demanding as it only requires a few steps to complete. Claiming the casino bonuses is also a straightforward process that doesn’t need the knowledge of a genius. The same applies to depositing and requesting withdrawals of your earnings.
With this, it’s safe to say that you’ll have a flawless experience while gambling on this platform. However, problems are bound to arise, and you have no option but to seek support when you can’t figure it out alone.
During our review of the casino, the first problem we encountered was trying to gain better insight into the payment methods. Fortunately, a detailed FAQ (Frequently Asked Questions) page had the essential information we needed. We were pleased to see that the page answered a boatload of questions, including those about account opening and payments.
However, if you can’t find what you seek in this section, you can access the customer team using the following methods:
- Email: [email protected]
- Live Chat
- Telephone: 16472646246
Sending an email is an excellent way to get in touch with customer support. After sending a short message to [email protected], we received a reply 24 hours later. We loved that customer support was helpful and direct when answering our queries.
However, the 24-hour period might be a tad too long for gamblers seeking a quick reply. This option is best if you’re not in a hurry to get your answer. It’s also the best means of sending information like your personal documents if requested.
Live Chat
This is one of the best live chat features we’ve come across. Response is almost instant, so we got a reply to our query only a few seconds after sending a message. The best part of this experience was communicating with a representative that was courteous and ready to help.
This feature is one of your best options when you need to get swift solutions to any problem you encounter while playing. You can send a message any time as there’s always someone waiting to provide answers.
Telephone
We tested the phone number for players interested in speaking to a representative. We had to wait a while before anyone answered, but the wait was worthwhile. The team member that attended to us ensured that we dropped our phones satisfied.
Our experts only needed to get a few clarifications on withdrawals, and we were able to get a simple step-by-step process. The best part was a follow-through from customer support to ensure that our needs were met.
Since this is available in English, UK punters will encounter no problems when using this option. You’ll find all these options by clicking the question mark icon at the top right corner of the screen.
Others’ Experience of Spela’s Customer Support
Several punters who have played at this casino have also commended customer support. Carrie stated, “The customer support was very efficient and gave me answers to my questions.” Balley also noted, “I can’t stop thanking Renato for fast replies in the live chat.”
Another user commented that he got help with my withdrawals in no time after contacting customer support. Jamar also noted that the support team quickly responded to his questions.
Conclusion
Good customer support makes your day when you encounter difficulties while playing in the casino. Spela not only boasts an assortment of games but also a solid support system. You can contact the support team by sending an email or using the live chat feature available on the platform. If you prefer to talk to a staff for faster responses, you can call the customer care phone number. After we tested this out for ourselves, we can only give this aspect of the casino a five-star rating.
